***注意!所有個人防疫產品和衛生產品 (包括個人用一次性口罩,消毒產品但不在此限) 不論任何原因皆不接受退貨, 不接受退款。開封及未開封皆不接受退貨不能退款!多謝關注***

Capabo Pyramid Mask 如收貨後發現部件不齊全或產品有破損,請聯絡客戶服務為你全程跟進。cs@capabo.shop

Return Policy does not apply to All Personal hygienic/ Personal Care Products (Disposable Face Mask, Hand Gel and Sanitiser)  because of hygiene concern !

Capabo Pyramid Mask :  If you found any malfunction, not in all original condition or missing parts, please contact customer service cs@capabo.shop 

Return Policy for rest of the products:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at capabo.shop@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@capabo.shop first! If we have make a conclusion then send your item at your cost to:

CAPABO LIMITED

Rm 02, 17/F, Block B Chiap King Industrial Bldg

114 King Fuk St, San Po Kong, Kowloon

Hong Kong


Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to:

CAPABO LIMITED

Rm 02, 17/F, Block B Chiap King Industrial Bldg

114 King Fuk St, San Po Kong, Kowloon

Hong Kong

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.